Last updated: November 2026
Success Marble & Granite Pty Ltd (ABN pending) ("we", "us", "our") operates from 9 Beresford Ave, Greenacre NSW 2190. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy describes how we collect, hold, use and disclose personal information, and how you can exercise your rights under the APPs.
We collect the following categories of personal information when you deal with us:
We do not collect sensitive information such as health records, religious beliefs, political opinions or biometric data. If you provide us with personal information about someone else (for example, a builder or architect coordinating on your project), you confirm you have their permission to do so.
We collect personal information primarily when you interact with us directly — through our website contact form, by phone, by email, or in person at our Greenacre workshop. We may also receive your details from builders, interior designers or architects who engage us on your behalf. We do not purchase or rent mailing lists.
We use your personal information for the following purposes:
We do not use your personal information for marketing or promotional communications unless you have explicitly opted in. If you do opt in, you can unsubscribe at any time by following the link in our emails or contacting us directly.
We may disclose your personal information to the following parties, and only as necessary to deliver our services:
We do not sell, rent or trade your personal information to third parties for marketing purposes.
Our stone suppliers are located within Australia. We do not routinely disclose personal information to recipients outside Australia. If we ever need to transfer your information overseas (for example, to an overseas stone supplier), we will take reasonable steps to ensure the recipient is bound by similar privacy protections, as required under APP 8.1.
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure. Customer records are stored on password-protected systems accessible only by staff who need the information to perform their work. Physical records (such as signed quotes and printed templates) are kept in a locked filing cabinet at our Greenacre premises. When information is no longer needed — typically seven years after project completion for tax and warranty purposes — we securely destroy or permanently de-identify it.
We retain personal information for as long as needed to fulfil the purpose for which it was collected, and as required by Australian tax and commercial law. Project files are kept for a minimum of seven years from the date of final invoice, to support warranty claims and tax audits. Enquiries that do not convert to orders are deleted within 12 months.
Under the Australian Privacy Principles, you have the right to:
To make a request or complaint, contact us at info@successmarblegranite.com.au or call 0452 373 988. We will respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or via www.oaic.gov.au.
Our website uses basic cookies and analytics tools. See our Cookie Policy for details on what data is collected and how to manage it.
We may update this policy periodically to reflect changes in our business practices or legal obligations. The current version is always posted on this page. Material changes will be notified by email to existing customers where applicable. The "Last updated" date at the top of this page indicates when the most recent revisions took effect.
If you have any questions about this privacy policy or how we handle your personal information, contact us:
Success Marble & Granite Pty Ltd
9 Beresford Ave, Greenacre NSW 2190
Phone: 0452 373 988
Email: info@successmarblegranite.com.au