Last updated: November 2026
These Terms and Conditions govern the supply, fabrication and installation of stone products and services by Success Marble & Granite Pty Ltd ("the Supplier"), ABN pending, of 9 Beresford Ave, Greenacre NSW 2190 ("the Customer"). By accepting a quote or placing an order, the Customer agrees to these terms. If the Customer does not agree, they must not proceed with the order.
All written quotes are valid for 30 calendar days from the date of issue, unless a different expiry date is stated on the quote. Prices are calculated based on the information provided by the Customer at the time of quoting, including stone type, thickness, edge profile, cutout positions and installation location. Once an order is confirmed in writing (email is sufficient), the quoted price is locked for the scope described. Any changes to scope, measurements, stone selection or finish after confirmation may result in price adjustments, which will be communicated to the Customer before work proceeds.
A deposit of 50% of the quoted total is required to confirm an order and secure the stone. The balance is due on completion of fabrication, before installation or delivery. Payment can be made by bank transfer or credit card. Orders will not proceed and stone will not be cut until the deposit has cleared.
Natural stone is a geological product. No two slabs are identical. Veining, colour, movement, texture and fossil markings will vary between slabs and between batches. Images on our website, on social media and in printed samples are representative only and do not guarantee an exact match to the slab ultimately supplied. We strongly encourage customers to view and select their actual slab at our Greenacre warehouse before we cut. Once a slab has been cut to size, it cannot be returned, exchanged or credited. The Supplier is not responsible for colour or texture variations between sample pieces and the installed product.
For engineered stone (quartz and porcelain), colour consistency is tighter, but minor variations between batches may still occur. We recommend ordering all material for a single project from the same batch where possible.
We provide on-site templating for all benchtop and installation work. Templating is included in the quoted price for most projects. The Customer must ensure the site is ready for templating on the scheduled date, which means: cabinetry fully installed and fixed, walls and floors at final level, services (power, water, gas rough-ins) in place, and any painting or plastering complete. If the site is not ready when we attend, a re-templating fee of $150 plus travel will apply.
All measurements taken by our templators are final. The Customer acknowledges that stone is cut based on these measurements. If the Customer provides their own measurements and they are incorrect, the Supplier is not liable for recutting costs.
All cutting, edging, cutouts and polishing are performed in our Greenacre workshop using CNC machinery. Standard edge profiles include eased edge, polished bevel and bullnose. Custom edge profiles (ogee, mitred, laminated) are quoted separately. Cutouts for sinks, cooktops, taps and power points are positioned based on the approved template and cabinet layouts. The Customer must confirm cutout positions in writing before fabrication begins. Once cut, holes cannot be moved.
Installation is scheduled after fabrication is complete. We will contact the Customer to confirm a date and arrival window. On the installation day, the Customer must ensure:
If we arrive on the scheduled date and the site is not ready for installation, a standby fee of $200 plus travel will apply, and installation will be rescheduled. We take reasonable care when installing stone but cannot accept responsibility for pre-existing damage to cabinetry, walls, flooring or other finishes that is revealed or aggravated during installation.
Installation times are estimates, not guarantees. Factors outside our control — stone availability, supplier delays, site conditions, weather — may affect the schedule. We will communicate any delays as soon as reasonably practicable.
We warrant our workmanship for a period of 12 months from the date of installation. This covers fabrication defects (such as poorly finished edges, misaligned seams or incorrect cutout positions) and installation issues (such as a benchtop not sitting level). Natural stone itself is covered by the stone supplier's warranty where applicable. To make a warranty claim, notify us in writing within 30 days of discovering the issue.
This warranty does not cover:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
If the Customer cancels an order before the stone has been ordered or cut, the deposit is refundable minus a $150 administrative fee. If cancellation occurs after the stone has been ordered from the supplier or cut in our workshop, the Customer is liable for 100% of the material cost and any fabrication work already completed. Custom-cut stone cannot be restocked and is non-refundable. No refunds are given for projects that are underway due to customer change of mind.
Delivery is available within the Sydney metropolitan area. Delivery fees are calculated based on distance from Greenacre, site access requirements and the number of pieces. We require clear vehicular access to the delivery point, and a path clear of steps or narrow corridors that would prevent safe transport of stone. Risk in the goods passes to the Customer upon delivery. The Customer should inspect all pieces at the time of delivery and note any damage on the delivery receipt.
The Customer is responsible for ensuring that: cabinets are structurally sound and capable of supporting the weight of stone (typically 20-30 kg per linear metre for 20mm material); walls and floors are suitable for stone installation; any waterproofing in wet areas has been completed and certified; and the site is in a safe condition for our staff to work. We reserve the right to refuse installation if site conditions present a safety risk or are not suitable for stone work.
If you have a complaint about our work, contact us at info@successmarblegranite.com.au or call 0452 373 988. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days. If you are not satisfied with our response, you may escalate to the NSW Department of Fair Trading or the Australian Competition and Consumer Commission (ACCC).
To the extent permitted by law, our total liability for any claim arising from the supply of goods or services is limited to the value of the order. We are not liable for indirect or consequential loss, including loss of profit, loss of use, or damage to adjacent property not directly caused by our work. Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot be excluded by law.
These terms are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or from the supply of goods and services will be resolved in the courts of New South Wales.